Returns & Exchanges

At Dubai Perfumes, we want you to be completely satisfied with your luxury fragrance purchase. If you are not entirely happy with your selection, we offer a 14-day return policy for items in their original, unopened packaging.

1

Initiate Your Request

Contact our dedicated customer support team via email or our online portal within 14 days of receiving your delivery to request a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Ensure the perfume bottle is unused and the original cellophane seal is intact. Securely pack the item in its original box along with your order receipt to prevent damage during transit.

3

Ship to Our Warehouse

Affix the provided return shipping label to your package and drop it off at any authorized courier location; please retain your tracking number for peace of mind.

4

Quality Check & Refund

Once our fragrance experts inspect the returned item to confirm it meets our hygiene standards, your refund will be processed back to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing